We are serious about safeguarding your privacy and maintaining the security of your personal information. We will not sell, share, or rent this information to others. Please review our privacy policy so that you understand how we treat your personal information. As we continue to develop our Web site and take advantage of technologies to improve the services we provide, our policies will continue to evolve. Therefore, we encourage you to refer to this page on an ongoing basis to stay abreast of our most current privacy policy practices. If you have questions about our policy, please email us at kobos@kobos.com

Browsing

When you browse at KobosCoffee.com, you do so anonymously. We do not collect your name, email address or any other personal information unless you provide it to us. We do log your IP address (the Internet address of your computer) to give us an idea of which parts of our website you visit and how long you spend there. Your browser also automatically supplies us with the type of computer and operating system you are using. We do not follow your browsing path outside of KobosCoffee.com.

Information We Collect

When you purchase from KobosCoffee.com, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information in the checkout area so we can process your order. If you register for “My Account”, you must also choose your Username and Password and provide those to us. Once you’ve registered, you will have an account at KobosCoffee.com. (Please note: For your comfort, we do NOT store your credit card number in your account. You will have to enter the number each time you order.)

How We Use Information

We use IP addresses to administer the site, track users’ movement within the site, and gather broad demographic information. In order to improve our customer service, KobosCoffee.com may compile aggregate data from all of our customers to help us learn which pages are popular and how many total users visit our site. IP addresses are not linked to personally identifiable information and KobosCoffee.com does not use your personally identifiable information with information about pages visited, purchases made, or any other data.

Cookies

Like many other websites, KobosCoffee.com uses a standard technology called a “cookie” to collect information about how you use the site. A cookie is a small file stored on your computer by a Web site to give you a unique ID. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser. Cookies help make it easier for you to use our site, and they help us customize your experience so that we can provide you with the information you need – when and where you need it.

How We Use Cookies

We use “cookies” to facilitate your entire shopping experience. A cookie generated by our site contains a numeric ID that, for example, allows you to retrieve your shopping cart and place an order. We also use cookies to help us learn what interests you on our site. In keeping with our standard policy on customer information, we analyze data gathered via cookies only in aggregate, not at the individual customer level. Our e-commerce system encrypts all cookies and they cannot be read by any other web page.

How We Do Not Use Cookies

We do not use cookies to track your web browsing away from KobosCoffee.com, nor do we have that ability. We cannot track where you have been or where you go once you leave the KobosCoffee.com site. We do not use cookies to match you with any outside or third party database.

E-mail

KobosCoffee.com will contact you with a follow-up e-mail if the merchandise you have selected is not currently in stock or if we need to confirm availability.

KobosCoffee.com may send you our newsletter which will provide you with information about sales, merchandise, events, and general coffee or tea related knowledge. You have the freedom to add or remove your name from the email list at any time. To remove your name, simply follow the “unsubscribe” instructions included in every e-mail.